Help Desk for Human Resources

PeopleSoft HelpDesk for Human Resources is an adapted version of the PeopleSoft CRM Helpdesk that can be integrated with or standing apart from either your core PeopleSoft HRMS or E-Business Suite HRMS application.

• Allow employees to report HR issues and changes either via self service online, via email or by an enabled call centre.

• Use automated searches to find other appropriate solutions either by an HR practitioner or by the employee themselves.

• Use problem to determine which HR data is to be edited and link to it.

• Route a case to relevant HR practitioners based on the type of issue.

• Integrates to PeopleSoft HR to get employee list and their details - so taht this can be added to their case.